Shipping Policy

Swiftkey Auto Services (“Swiftkey Auto,” “we,” “us”) provides automotive locksmith, key programming, diagnostics, ECU-related services, airbag crash-data services, and Japanese-import vehicle electronics services in Nairobi and selected areas of Kenya.

This policy explains how mobile service appointments, workshop services, and delivery of keys, remotes, parts, or programmed units are handled.

Service areas

We primarily serve customers in Kenya mainly Nairobi and surrounding areas, including Kiambu Road and nearby estates, and countries. Mobile service is available and depends on your location, time of booking, vehicle type, and technician availability.

For customers outside our normal service area, we may still accept a booking where travel costs, minimum service charges, or courier arrangements are agreed in advance.

Mobile service visits

For mobile services such as on-site key programming, lost-key replacement, diagnostics, radio language conversion, or vehicle-electronics support:

Confirm your exact location, vehicle make, model, year, and service required before dispatch.

We will agree on an appointment window before the technician travels.

Arrival times may change due to traffic, weather, security checks, vehicle complexity, or earlier emergencies.

If we expect a delay, we will contact you through the phone number or WhatsApp number provided.

Please ensure the vehicle is accessible, safely parked, and that you or an authorised person is available during the appointment.

If the technician arrives and cannot access the vehicle, cannot verify ownership or authorisation, or the customer is unavailable, a call-out fee may apply.

Workshop services

Some services must be completed at our workshop, especially where specialised equipment, secure programming, extended diagnostics, or part removal is required.

You may bring the vehicle to our workshop at Kiambu Road, Nairobi.

Alternatively, we may arrange collection and return delivery where available and agreed in writing.

Collection, return delivery, and insurance coverage may attract an additional charge.

We will inform you of the estimated completion time before work begins. Complex ECU, immobilizer, airbag, or imported-radio jobs may take longer depending on parts availability and diagnostic findings.

Delivery of keys, remotes, and parts

Where you order a key, remote, key shell, battery, radio unit, diagnostic part, or other item, delivery is available as follows:

Order confirmation

Before dispatching an item, we will confirm:

·         Customer name and delivery phone number.

·         Delivery address or pickup arrangement.

·         Vehicle make, model, year, and relevant key/part details.

·         Item description and quantity.

·         Total cost, including service, programming, and delivery charges.

·         Expected delivery or pickup date.

Please review these details carefully. Swiftkey Auto is not responsible for delays or failed delivery caused by incorrect addresses, unreachable phone numbers, or inaccurate vehicle information supplied by the customer.

Payment and delivery

We may require full or partial payment before:

·         Ordering a special key, remote, ECU, airbag module, radio unit, or other part

·         Programming a replacement or spare key

·         Dispatching an item by courier

·         Starting a workshop repair or mobile job

Accepted payment methods may include M-Pesa, bank transfer, cash on service completion, or other methods agreed with us. We will issue a receipt or invoice for completed transactions.

Risk and ownership

Risk in delivered items passes to you when the item is handed to you, your authorised representative, or the courier/delivery agent.

For security reasons, programmed keys, immobilizer components, ECU units, airbag modules, and certain diagnostic items may only be released after we have verified the customer’s identity and authority to act on the vehicle. We may request proof of ownership, vehicle logbook details, identification, fleet authorisation, or other supporting documents.

Failed delivery

If a courier cannot deliver an item because of an incorrect address, unreachable phone number, closed premises, or customer unavailability:

·         We will attempt to contact you using the details provided.

·         The courier may reattempt delivery where possible.

·         Additional delivery charges may apply for repeated delivery attempts.

·         Items returned to us may be re-dispatched after payment of the additional delivery cost.

·         If an item remains uncollected or undeliverable for days, we may store it, cancel the delivery arrangement, and charge reasonable storage or return costs.

Damaged, lost, or incorrect items

Please inspect delivered items immediately upon receipt.

·         If an item arrives damaged, incorrect, or incomplete, contact us within 48 hours with your order details, photos, and a short description of the issue.

·         Where the issue is confirmed to be our error or a courier-handling issue, we will arrange a replacement, repair, correction, or refund as appropriate.

·         Items must be returned in the condition received, with all original packaging and accessories where possible.

We are not responsible for damage caused after delivery, incorrect installation by the customer, unauthorised repairs, or misuse.

Delays and cancellations

We work to meet agreed timelines, but delays may occur due to:

·         Imported parts or special-order keys.

·         Courier or transport delays.

·         Vehicle security or programming complications.

·         Weather, traffic, or security disruptions.

·         Customer unavailability or inaccessible vehicles.

If factors beyond us prevent delivery within the agreed period, we will inform you promptly and agree on a new timeline.

Contact us

For delivery updates, pickup arrangements, address changes, or delivery complaints, contact;

Swiftkey Auto Services

Kiambu Road, Nairobi, Kenya

Phone/WhatsApp: 0710864616

Email: info@swiftkeyauto.co.ke